1. Our Uncompromising Privacy Commitment

At Excellia, data confidentiality and individual privacy are fundamental engineering constraints, not mere legal formalities. We operate under a strict “data minimization” doctrine: we refuse to collect personal information unless it is strictly essential to fulfilling a requested technical service or software license transaction.

2. Information We Do Not Collect

Unlike traditional digital technology platforms and SaaS providers, we explicitly do not deploy:

• Invasive cross-site behavioral tracking pixel arrays.
• Third-party data broker monetization or advertising profile synchronization.
• Cloud surveillance telemetry within our localized software suites (PaperBloom, Research Assistant, Local AI Toolkit).

3. Information We Collect & How It Is Used

When you voluntarily interact with our website or contact our engineering team, we may collect minimal transactional metadata:

• Direct Communication Data: When you send inquiries to our contact endpoints (e.g., email address, institutional affiliation, and project specifications), we retain this correspondence solely for the duration necessary to evaluate and fulfill your technical request.
• Server Log Security Records: Like standard network infrastructure, our hosting servers maintain temporary administrative log files (IP addresses, user-agent headers, timestamp access) strictly for diagnosing technical performance bottlenecks, mitigating distributed Denial-of-Service (DDoS) threats, and securing infrastructure health.

4. Software Privacy Architecture (Local AI & Desktop Tools)

Our distributed software products—including PaperBloom, Research Assistant, and Local AI Toolkit—are built on zero-telemetry architectures. Document parsing, citation indexing, and generative AI inference execute strictly within your local hardware boundaries. Zero application prompts, document uploads, or file metadata are transmitted to external servers or utilized to train commercial language models.

5. Third-Party Sharing & Legal Disclosures

Excellia does not trade, rent, sell, or disclose personal correspondence or client operational telemetry to commercial marketing networks or external advertising conglomerates. We disclose information strictly when compelled by formal legal subpoenas issued under appropriate governing jurisdictional authority.

6. User Rights (GDPR & Global Privacy Standards)

Regardless of your geographic territory, we accord all visitors full regulatory privacy rights, including the right to request access to, rectification of, or complete deletion of any recorded business inquiry correspondence. To execute a data deletion request, communicate directly with our infrastructure team at privacy@excellia.tech.